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Metric Examples

Productivity

Documents with money symbol icon
__  % of Financial Transactions are processed by a Shared Services Center.

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__ % of UMBC community is a member of a Shared Services Center.

This population transacts on behalf of __% of the UMBC Community.

 

Quality

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__ % of Initial Transactions successfully processed by a Shared Services Center.

 

 

Customer Satisfaction

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__% Positive Rating for Shared Service Center on Customer Service Surveys